Refund policy

Contact Lenses & Eye Products (7-Day Policy)

• Refunds are not available for contact lenses and eye products.
• Replacement requests must be made within 7 days of delivery.
• Replacements are only available if the issue is found to be from our side.
• Customer-requested exchanges are possible only if the product remains unused, sealed, and in its original packaging and condition.
• If approved, the returned product will be carefully inspected before a replacement or exchange is processed.
• For customer-requested exchanges (not due to our error), the customer is responsible for arranging the return and paying both-way courier charges.
• If the issue is from our side, we will arrange the replacement.
• Approved claims will be resolved with a replacement of the same shade/product or another suitable solution, where applicable.
• Claims may be declined if the product has been opened, used, damaged, or if the issue is not found to be from our side.